OUR STORE POLICIES
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a flexible refund policy to ensure your peace of mind. Please read our refund policy carefully to understand the terms and conditions.
1. Eligibility for Refunds:
- We accept refund requests for items that are damaged, defective, or significantly different from the description provided on our website.
- Refund requests must be made within 14 days of receiving the product.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received.
2. How to Request a Refund:
- To request a refund, please contact our customer support team via email or phone. Provide your order details, including the reason for the refund request.
- Our customer support team will review your request and guide you through the refund process.
- Please note that we may require additional information or evidence, such as photographs, to support your refund request.
3. Refund Process:
- Once your refund request is approved, we will initiate the refund process.
- Refunds will be issued in the original form of payment used for the purchase.
- Please allow up to 7 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.
4. Non-Refundable Items:
- Certain items are non-refundable, including but not limited to:
- Digital products, such as online courses or downloadable content.
- Personalized or customized items.
- Perishable goods, such as food or beauty products.
- Gift cards or vouchers.
5. Return Shipping:
- If you are eligible for a refund, we will provide you with instructions on how to return the item.
- You will be responsible for the cost of return shipping, unless the item is being returned due to our error or a defective product.
6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
7. Changes to the Refund Policy:
- We reserve the right to modify or update our refund policy at any time. Any changes will be communicated on our website.
If you have any further questions or need assistance regarding our refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
